When you have decided you want a certain chameleon on our site, start by simply E-Mailing us or calling to say what you're interested in. A shipping date will be decided, and payments will need to be made before a chameleon is shipped out, either by PayPal (preferred), calling in with a credit card number, or a money order sent promptly. The money order will also need to be cleared prior to any chameleons shipping out. If sending a personal check, as with a MO, the animal will be held until the check clears (it can take up to a week, no exceptions). Chameleons are rarely shipped the same day they're purchased (my schedule doesn't usually allow me to pull that off), and are only shipped the following day if they are paid for the previous night and you have verified you'll be available to accept delivery. Feel free to ask if you have any questions and I'll get back to you promptly.

Chameleons are packed in an insulated box with heat or cold packs as needed. Shipping typically costs around $50 to UPS for each shipment. I pay for the boxes, packing material, ice or heat packs etc from my own pocket. When shipped, chameleons leave here in the mid-day (Monday, Tuesday or Wednesday only), and arrive at your door the next morning, usually before 10:30AM. I have an excellent track record with shipping live animals, and shipping worries should not be a reason you don't buy a chameleon from us. The entire process of shipping can be as short as 18 hours. A tracking number will be sent to you via E-Mail typically the night before shipping and once the chameleon is scanned in by UPS, you can follow the progress of the shipment on UPS.com. Upon arrival, you will need to be there to sign and accept the delivery for any guarantee to take effect. The temperatures will also need to be within a range from 35°-90° lows to highs for a live arrival and 5 day guarantee, and the chameleon will need to be housed and kept properly for the guarantee to apply. We will send you a healthy chameleon, but any chameleon not kept in reasonable conditions can decline in health or die within 5 days. Have the chameleon's cage and lighting set up already (read below), and give him or her some quiet time alone.

We guarantee every chameleon's health for 5 days from the date of shipping out (read below). In that time, they will eat and be active. It is your responsibility to make sure you are ready to purchase a chameleon, and your responsibility to have a proper setup ready when he or she arrives. We cannot possibly "scan" every customer we sell to, and this website offers more than enough information to keep a chameleon alive and well. If there is any hint of a problem, let us know. Customers that notice a problem for days and don't say anything give me little room to try and help.

Often some chameleons will be dark brown the first few days while adjusting to their new home, but once they know they are safe and settle in, they'll brighten up. A chameleon that is dark or hiding often is not a health matter on first arrival of shipping. It's very common for them to be dark for a week or more while adjusting. The lower the stress of a new home is, the sooner they'll brighten up. We have tried to make shipping as simple as possible. While it does create some stress, I don't think shipping is any more stressful than it would be to have a chameleon in a box in the car on the way home from a pet store. They are in the dark, and sleep most or all of the way from me to you. Most reptile stores or exotic pet stores won't even guarantee chameleons after you walk out the door. We ship with UPS simply because of their track record with being on time more often than any other company. They charge more, but I sleep better at night knowing I'm using the best possible company for the job. Feel free to let us know if you have any other questions about shipping, and we'll get back to you promptly.

In the rare event of a DOA or an animal loss within the 5 day guarantee period, a replacement or refund will be given. I will decide whether a replacement or a refund is offered, depending on the situation and availability of a replacement animal. I will need proof of the animal's death, proof or proper care (according to my website), and will check to see that the package was signed for on arrival. Any and all shipping charges are non refundable, as they would be with any other breeder. With any return shipments, shipping is to be paid for by the customer.